Cancellation and Refunds

Cancellation Policy:
If you wish to cancel your order, please contact us immediately at keralaspicesvillage@gmail.com or call us at +91-8921455889, +91-9072541413. Orders can only be canceled before they are shipped. Once an order is shipped, it cannot be canceled.

Refund Eligibility:
We accept returns and offer refunds on unopened and unused products within 7 days of delivery. To be eligible for a refund, the product must be in its original packaging and in the same condition as when you received it.

Refund Process:
To initiate a refund, please contact us with your order number and reason for return. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original method of payment.

Non-Refundable Items:
Certain items, such as custom orders or opened spice packages, are non-refundable. Please review our refund policy carefully before making a purchase.

Exchange Policy:
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a refund based on the situation.

Contact Information:
For any questions or to initiate a cancellation or refund, please reach out to us at keralaspicesvillage@gmail.com or call us at +91-8921455889, +91-9072541413.